#!/usr/bin/env bash
#
# ticket-create.sh — Create a GLPI ticket
#
# Usage: ticket-create.sh -t <title> -c <content> [-p priority] [-y type]
#
# Options:
#   -t title      Ticket title (required)
#   -c content    Ticket description (required)
#   -p priority   1=VeryLow, 2=Low, 3=Medium (default), 4=High, 5=VeryHigh, 6=Major
#   -y type       1=Incident (default), 2=Request
#   -f format     Output format: table (default), json
#   -h            Show this help
set -euo pipefail

MOSAIC_HOME="${MOSAIC_HOME:-$HOME/.config/mosaic}"
SCRIPT_DIR="$(cd "$(dirname "${BASH_SOURCE[0]}")" && pwd)"
source "$MOSAIC_HOME/tools/_lib/credentials.sh"
load_credentials glpi

TITLE=""
CONTENT=""
PRIORITY=3
TYPE=1
FORMAT="table"

while getopts "t:c:p:y:f:h" opt; do
  case $opt in
    t) TITLE="$OPTARG" ;;
    c) CONTENT="$OPTARG" ;;
    p) PRIORITY="$OPTARG" ;;
    y) TYPE="$OPTARG" ;;
    f) FORMAT="$OPTARG" ;;
    h) head -13 "$0" | grep "^#" | sed 's/^# \?//'; exit 0 ;;
    *) echo "Usage: $0 -t <title> -c <content> [-p priority] [-y type]" >&2; exit 1 ;;
  esac
done

if [[ -z "$TITLE" || -z "$CONTENT" ]]; then
  echo "Error: -t title and -c content are required" >&2
  exit 1
fi

SESSION_TOKEN=$("$SCRIPT_DIR/session-init.sh" -q)

payload=$(jq -n \
  --arg name "$TITLE" \
  --arg content "$CONTENT" \
  --argjson priority "$PRIORITY" \
  --argjson type "$TYPE" \
  '{input: {name: $name, content: $content, priority: $priority, type: $type}}')

response=$(curl -sk -w "\n%{http_code}" -X POST \
  -H "App-Token: $GLPI_APP_TOKEN" \
  -H "Session-Token: $SESSION_TOKEN" \
  -H "Content-Type: application/json" \
  -d "$payload" \
  "${GLPI_URL}/Ticket")

http_code=$(echo "$response" | tail -n1)
body=$(echo "$response" | sed '$d')

if [[ "$http_code" != "201" && "$http_code" != "200" ]]; then
  echo "Error: Failed to create ticket (HTTP $http_code)" >&2
  echo "$body" | jq -r '.' 2>/dev/null >&2 || echo "$body" >&2
  exit 1
fi

if [[ "$FORMAT" == "json" ]]; then
  echo "$body" | jq '.'
else
  ticket_id=$(echo "$body" | jq -r '.id // .message // .')
  echo "Ticket created: #$ticket_id"
  echo "  Title:    $TITLE"
  echo "  Priority: $PRIORITY"
  echo "  Type:     $([ "$TYPE" = "1" ] && echo "Incident" || echo "Request")"
fi