Files
bootstrap/tools/glpi/ticket-create.sh
Jason Woltje 80c3680ccb feat: rename rails/ to tools/ and add service tool suites
Rename the `rails/` directory to `tools/` for agent discoverability —
agents frequently failed to locate helper scripts due to the non-intuitive
directory name. Add backward-compat symlink `rails/ → tools/`.

New tool suites:
- Authentik: auth-token, user-list, user-create, group-list, app-list,
  flow-list, admin-status (8 scripts)
- Coolify: team-list, project-list, service-list, service-status, deploy,
  env-set (7 scripts)
- Woodpecker: pipeline-list, pipeline-status, pipeline-trigger (3 stubs)
- GLPI: session-init, computer-list, ticket-list, ticket-create, user-list
  (6 scripts)
- Health: stack-health.sh — stack-wide connectivity check

Infrastructure:
- Shared credential loader at tools/_lib/credentials.sh
- install.sh creates symlink + chmod on tool scripts
- All ~253 rails/ path references updated across 68+ files

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
2026-02-22 11:51:39 -06:00

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#!/usr/bin/env bash
#
# ticket-create.sh — Create a GLPI ticket
#
# Usage: ticket-create.sh -t <title> -c <content> [-p priority] [-y type]
#
# Options:
# -t title Ticket title (required)
# -c content Ticket description (required)
# -p priority 1=VeryLow, 2=Low, 3=Medium (default), 4=High, 5=VeryHigh, 6=Major
# -y type 1=Incident (default), 2=Request
# -f format Output format: table (default), json
# -h Show this help
set -euo pipefail
MOSAIC_HOME="${MOSAIC_HOME:-$HOME/.config/mosaic}"
SCRIPT_DIR="$(cd "$(dirname "${BASH_SOURCE[0]}")" && pwd)"
source "$MOSAIC_HOME/tools/_lib/credentials.sh"
load_credentials glpi
TITLE=""
CONTENT=""
PRIORITY=3
TYPE=1
FORMAT="table"
while getopts "t:c:p:y:f:h" opt; do
case $opt in
t) TITLE="$OPTARG" ;;
c) CONTENT="$OPTARG" ;;
p) PRIORITY="$OPTARG" ;;
y) TYPE="$OPTARG" ;;
f) FORMAT="$OPTARG" ;;
h) head -13 "$0" | grep "^#" | sed 's/^# \?//'; exit 0 ;;
*) echo "Usage: $0 -t <title> -c <content> [-p priority] [-y type]" >&2; exit 1 ;;
esac
done
if [[ -z "$TITLE" || -z "$CONTENT" ]]; then
echo "Error: -t title and -c content are required" >&2
exit 1
fi
SESSION_TOKEN=$("$SCRIPT_DIR/session-init.sh" -q)
payload=$(jq -n \
--arg name "$TITLE" \
--arg content "$CONTENT" \
--argjson priority "$PRIORITY" \
--argjson type "$TYPE" \
'{input: {name: $name, content: $content, priority: $priority, type: $type}}')
response=$(curl -sk -w "\n%{http_code}" -X POST \
-H "App-Token: $GLPI_APP_TOKEN" \
-H "Session-Token: $SESSION_TOKEN" \
-H "Content-Type: application/json" \
-d "$payload" \
"${GLPI_URL}/Ticket")
http_code=$(echo "$response" | tail -n1)
body=$(echo "$response" | sed '$d')
if [[ "$http_code" != "201" && "$http_code" != "200" ]]; then
echo "Error: Failed to create ticket (HTTP $http_code)" >&2
echo "$body" | jq -r '.' 2>/dev/null >&2 || echo "$body" >&2
exit 1
fi
if [[ "$FORMAT" == "json" ]]; then
echo "$body" | jq '.'
else
ticket_id=$(echo "$body" | jq -r '.id // .message // .')
echo "Ticket created: #$ticket_id"
echo " Title: $TITLE"
echo " Priority: $PRIORITY"
echo " Type: $([ "$TYPE" = "1" ] && echo "Incident" || echo "Request")"
fi