# Skill: glpi-create — Open a New GLPI Ticket

> Create a new GLPI helpdesk ticket. Mutates GLPI — confirm the details before running.

## When to use

- Logging a new incident or request that should live in the helpdesk queue.

## Required information

- **title** — short subject line.
- **content** — description of the issue / request.

## Optional

- **priority** — `1`=VeryLow, `2`=Low, `3`=Medium (default), `4`=High, `5`=VeryHigh, `6`=Major.
- **type** — `1`=Incident (default), `2`=Request.

## Command

Wraps the existing tooling:

```bash
~/.config/mosaic/tools/glpi/ticket-create.sh \
  -t "<title>" \
  -c "<content>" \
  [-p <priority>] \
  [-y <type>] \
  [-f json]
```

Example:

```bash
~/.config/mosaic/tools/glpi/ticket-create.sh \
  -t "Paint-area camera install" \
  -c "Ordered 2 cameras for Paint and stock; schedule mounting + NVR config." \
  -p 3 -y 2
```

## After creating

- Note the returned **ticket ID** — you'll need it for **[[glpi-followup]]** and
  **[[glpi-solve]]**.
- If it should also be tracked as brain work, add a matching task (see the `add-task` skill).

## Guardrails

- Confirm title/content/priority with the user before creating — a ticket is outward-facing.
- Never echo GLPI tokens.
