From 880c28b1916a53044857596607c09dbe6f622a92 Mon Sep 17 00:00:00 2001 From: Hermes Agent Date: Mon, 20 Jul 2026 19:45:50 -0500 Subject: [PATCH] docs(glpi-skills): genericize operator-specific content per review --- skills/glpi-solve/SKILL.md | 7 ++++--- skills/glpi-sweep/SKILL.md | 4 ++-- 2 files changed, 6 insertions(+), 5 deletions(-) diff --git a/skills/glpi-solve/SKILL.md b/skills/glpi-solve/SKILL.md index 55f3df80..881f17eb 100644 --- a/skills/glpi-solve/SKILL.md +++ b/skills/glpi-solve/SKILL.md @@ -11,12 +11,13 @@ - After posting a root-cause / resolution writeup as an `/ITILFollowup`. - During a cleanup sweep of tickets that are done in reality but still open in GLPI. -## The rule (from Jason, 2026-07-20) +## The rule (from an operator, 2026-07-20) **"Solved" is the correct terminal state to set — not "Closed."** GLPI is configured to auto-close Solved tickets after its delay. If you only post a followup and never set -status, the ticket sits open (this bit us on the M2M #2607200002 and Brad tickets, which -Jason had to mark Solved by hand). +status, the ticket sits open (this bit us on a real incident where resolution followups +were posted but status was never advanced, leaving tickets open, which the operator had +to mark Solved by hand). Close-out = **followup (optional but preferred) + set status to Solved.** diff --git a/skills/glpi-sweep/SKILL.md b/skills/glpi-sweep/SKILL.md index ec7e30b6..84bc0138 100644 --- a/skills/glpi-sweep/SKILL.md +++ b/skills/glpi-sweep/SKILL.md @@ -1,8 +1,8 @@ # Skill: glpi-sweep — Find Done-But-Open Tickets > Read-only sweep for tickets that are finished in reality but still sitting open in -> GLPI (never moved to Solved). Surfaces the exact miss Jason caught on 2026-07-20 -> (M2M #2607200002 and the Brad ticket had resolution followups posted but were left +> GLPI (never moved to Solved). Surfaces the exact miss an operator caught on 2026-07-20 +> (a real incident where an affected ticket had resolution followups posted but was left > open). For each one that's genuinely done, close it out with **[[glpi-solve]]**. ## When to use