GLPI helpdesk workflow skills written against the portable
tools/glpi/ tooling (session-init.sh, ticket-list.sh, ticket-create.sh),
cross-linked via [[glpi-*]]:
- glpi-solve — close a ticket by setting status Solved (5); GLPI auto-closes
- glpi-followup — add a followup via the top-level /ITILFollowup endpoint
- glpi-sweep — read-only hunt for done-but-open tickets needing Solve
- glpi-list — query tickets by status/recency
- glpi-create — open a new ticket
Core rule encoded: completing work means setting status Solved, not just
posting a resolution followup (a followup documents; only Solved auto-closes).
Note: illustrative examples in the bodies are USC-flavored (M2M / helpdesk
ticket numbers) and can be genericized in review if preferred.
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_019GjBgrb9tHgvq414Fqj37c
