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GLPI helpdesk workflow skills written against the portable tools/glpi/ tooling (session-init.sh, ticket-list.sh, ticket-create.sh), cross-linked via [[glpi-*]]: - glpi-solve — close a ticket by setting status Solved (5); GLPI auto-closes - glpi-followup — add a followup via the top-level /ITILFollowup endpoint - glpi-sweep — read-only hunt for done-but-open tickets needing Solve - glpi-list — query tickets by status/recency - glpi-create — open a new ticket Core rule encoded: completing work means setting status Solved, not just posting a resolution followup (a followup documents; only Solved auto-closes). Note: illustrative examples in the bodies are USC-flavored (M2M / helpdesk ticket numbers) and can be genericized in review if preferred. Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_019GjBgrb9tHgvq414Fqj37c
1.2 KiB
1.2 KiB
Skill: glpi-create — Open a New GLPI Ticket
Create a new GLPI helpdesk ticket. Mutates GLPI — confirm the details before running.
When to use
- Logging a new incident or request that should live in the helpdesk queue.
Required information
- title — short subject line.
- content — description of the issue / request.
Optional
- priority —
1=VeryLow,2=Low,3=Medium (default),4=High,5=VeryHigh,6=Major. - type —
1=Incident (default),2=Request.
Command
Wraps the existing tooling:
~/.config/mosaic/tools/glpi/ticket-create.sh \
-t "<title>" \
-c "<content>" \
[-p <priority>] \
[-y <type>] \
[-f json]
Example:
~/.config/mosaic/tools/glpi/ticket-create.sh \
-t "Paint-area camera install" \
-c "Ordered 2 cameras for Paint and stock; schedule mounting + NVR config." \
-p 3 -y 2
After creating
- Note the returned ticket ID — you'll need it for glpi-followup and glpi-solve.
- If it should also be tracked as brain work, add a matching task (see the
add-taskskill).
Guardrails
- Confirm title/content/priority with the user before creating — a ticket is outward-facing.
- Never echo GLPI tokens.