Skill: glpi-sweep — Find Done-But-Open Tickets

Read-only sweep for tickets that are finished in reality but still sitting open in GLPI (never moved to Solved). Surfaces the exact miss an operator caught on 2026-07-20 (a real incident where an affected ticket had resolution followups posted but was left open). For each one that's genuinely done, close it out with glpi-solve.

When to use

Periodic hygiene pass (e.g. before a weekly update or month-end).
After a burst of ticket work, to catch any you resolved-in-followup but never Solved.

Why this exists

Posting an /ITILFollowup documents work but does not change status. Tickets only auto-close once set to Solved (status 5). Anything left at New/Processing/Pending stays open indefinitely. This sweep finds those.

Procedure

1. List still-open tickets by status

GLPI=~/.config/mosaic/tools/glpi
"$GLPI/ticket-list.sh" -s new        -f table
"$GLPI/ticket-list.sh" -s processing -f table
"$GLPI/ticket-list.sh" -s pending    -f table

(GLPI status IDs: 1 New · 2/3 Processing · 4 Pending · 5 Solved · 6 Closed.)

2. Triage

For each open ticket, judge whether the underlying work is actually finished — check its latest followups and cross-reference brain tasks / recent work. Read-only here; change nothing yet.

Reasonable "probably done" signals:

A resolution/root-cause followup already posted, but status never advanced.
The related brain task is done, or the fix shipped and was confirmed.
Requester confirmed resolution but the ticket was never Solved.

3. Present the candidates

List them for review before touching anything — never bulk-solve blindly:

Open tickets that look resolved:
- #<id> "<title>" — <why it looks done> → glpi-solve?

4. Close out the confirmed ones

For each ticket the user (or clear evidence) confirms is done, run glpi-solve (optionally glpi-followup first if a closing note is warranted).

Guardrails

Read-only until a ticket is confirmed done — do not auto-solve on a guess.
Never echo GLPI tokens.
Set Solved (5), never Closed (6) — GLPI auto-close owns that transition.

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