Merge pull request 'skills: add glpi-* family (solve, followup, sweep, list, create)' (#863) from feat/glpi-skills into main

GLPI helpdesk workflow skills written against the portable
tools/glpi/ tooling (session-init.sh, ticket-list.sh, ticket-create.sh),
cross-linked via [[glpi-*]]:

- glpi-solve    — close a ticket by setting status Solved (5); GLPI auto-closes
- glpi-followup — add a followup via the top-level /ITILFollowup endpoint
- glpi-sweep    — read-only hunt for done-but-open tickets needing Solve
- glpi-list     — query tickets by status/recency
- glpi-create   — open a new ticket

Core rule encoded: completing work means setting status Solved, not just
posting a resolution followup (a followup documents; only Solved auto-closes).

Note: illustrative examples in the bodies are USC-flavored (M2M / helpdesk
ticket numbers) and can be genericized in review if preferred.

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_019GjBgrb9tHgvq414Fqj37c

packages/mosaic/src/mutator-gate/mutator-gate.acceptance.spec.ts

@@ -661,13 +661,27 @@ describe('whole mutator-class lease gate', () => {
   test('observer revocation and monotonic TTL expiry deny the next mutator', async () => {
     const { socket } = await startBroker();
     const sessionId = await register(socket);
-    const pending = await beginVerification(socket, sessionId, 'claude', 1, 1);
-    await promote(socket, sessionId, pending.receipt_challenge!);
 
+    // Establish the lease with a normal (non-racing) TTL first and prove it
+    // authorizes. This "still valid" check is setup, not a TTL-expiry
+    // assertion, so it must not share a lease with a 1-second TTL: on a
+    // contended push-CI host, scheduling delay alone between promote() and
+    // this authorize() call can consume that entire 1-second margin and
+    // spuriously deny it (CI#1945). Using a generous TTL here removes that
+    // real-time race without touching lease-gate security semantics.
+    const pending = await beginVerification(socket, sessionId, 'claude');
+    await promote(socket, sessionId, pending.receipt_challenge!);
     expect(await authorize(socket, sessionId, 'claude', 'Bash')).toMatchObject({
       ok: true,
       decision: 'allow',
     });
+
+    // A dedicated, isolated short-TTL lease drives the deliberate monotonic
+    // expiry demonstration below. It is never used for anything but the
+    // wait-then-expire assertion, so there is no setup work racing its
+    // 1-second window.
+    const shortLived = await beginVerification(socket, sessionId, 'claude', 1, 1, 2);
+    await promote(socket, sessionId, shortLived.receipt_challenge!);
     await new Promise((resolve) => setTimeout(resolve, 1_100));
     expect(await authorize(socket, sessionId, 'claude', 'Bash')).toMatchObject({
       ok: false,
@@ -675,7 +689,7 @@ describe('whole mutator-class lease gate', () => {
       decision: 'deny',
     });
 
-    const refreshed = await beginVerification(socket, sessionId, 'claude', 1, 300, 2);
+    const refreshed = await beginVerification(socket, sessionId, 'claude', 1, 300, 3);
     await promote(socket, sessionId, refreshed.receipt_challenge!);
     expect(
       await request(socket, {

skills/glpi-create/SKILL.md

@@ -0,0 +1,50 @@
+# Skill: glpi-create — Open a New GLPI Ticket
+
+> Create a new GLPI helpdesk ticket. Mutates GLPI — confirm the details before running.
+
+## When to use
+
+- Logging a new incident or request that should live in the helpdesk queue.
+
+## Required information
+
+- **title** — short subject line.
+- **content** — description of the issue / request.
+
+## Optional
+
+- **priority** — `1`=VeryLow, `2`=Low, `3`=Medium (default), `4`=High, `5`=VeryHigh, `6`=Major.
+- **type** — `1`=Incident (default), `2`=Request.
+
+## Command
+
+Wraps the existing tooling:
+
+```bash
+~/.config/mosaic/tools/glpi/ticket-create.sh \
+  -t "<title>" \
+  -c "<content>" \
+  [-p <priority>] \
+  [-y <type>] \
+  [-f json]
+```
+
+Example:
+
+```bash
+~/.config/mosaic/tools/glpi/ticket-create.sh \
+  -t "Paint-area camera install" \
+  -c "Ordered 2 cameras for Paint and stock; schedule mounting + NVR config." \
+  -p 3 -y 2
+```
+
+## After creating
+
+- Note the returned **ticket ID** — you'll need it for **[[glpi-followup]]** and
+  **[[glpi-solve]]**.
+- If it should also be tracked as brain work, add a matching task (see the `add-task` skill).
+
+## Guardrails
+
+- Confirm title/content/priority with the user before creating — a ticket is outward-facing.
+- Never echo GLPI tokens.

skills/glpi-followup/SKILL.md

@@ -0,0 +1,56 @@
+# Skill: glpi-followup — Add a Followup to a GLPI Ticket
+
+> Post a followup (comment / progress note / resolution writeup) to a GLPI ticket.
+> This documents work but does **not** change the ticket status — to close a ticket
+> out, follow with **[[glpi-solve]]** to set status to Solved.
+
+## When to use
+
+- Recording progress, a decision, or a root-cause/resolution note on a ticket.
+- The documentation step that usually precedes closing a ticket out (`glpi-solve`).
+
+## Critical quirk
+
+Use the **top-level `/ITILFollowup` endpoint**, NOT `/Ticket/<id>/ITILFollowup`. The
+sub-resource path returns permission errors even with a Super-Admin profile.
+
+## Procedure
+
+### 1. Session + creds
+
+```bash
+SESSION=$(~/.config/mosaic/tools/glpi/session-init.sh -q)
+source ~/.config/mosaic/tools/_lib/credentials.sh && load_credentials glpi
+```
+
+### 2. Post the followup
+
+```bash
+TICKET_ID=<id>
+CONTENT="<the followup text>"
+curl -sk -X POST "${GLPI_URL}/ITILFollowup" \
+  -H "App-Token: $GLPI_APP_TOKEN" \
+  -H "Session-Token: $SESSION" \
+  -H "Content-Type: application/json" \
+  -d "$(jq -n --argjson id "$TICKET_ID" --arg c "$CONTENT" \
+        '{input:{itemtype:"Ticket", items_id:$id, content:$c}}')"
+```
+
+Expect HTTP 201. Building the payload with `jq` keeps quotes/newlines in the content safe.
+
+### 3. Long or multi-paragraph content
+
+Write the note to a file first, then read it into the payload:
+
+```bash
+curl -sk -X POST "${GLPI_URL}/ITILFollowup" \
+  -H "App-Token: $GLPI_APP_TOKEN" -H "Session-Token: $SESSION" \
+  -H "Content-Type: application/json" \
+  -d "$(jq -n --argjson id "$TICKET_ID" --rawfile c /path/to/note.md \
+        '{input:{itemtype:"Ticket", items_id:$id, content:$c}}')"
+```
+
+## Guardrails
+
+- Never echo the GLPI app/user/session tokens.
+- A followup alone leaves the ticket open. If the work is done, run **[[glpi-solve]]** next.

skills/glpi-list/SKILL.md

@@ -0,0 +1,57 @@
+# Skill: glpi-list — Query GLPI Tickets
+
+> Quick lookups of GLPI helpdesk tickets by status or recency. Read-only.
+
+## When to use
+
+- "What tickets are open / pending?" · "Show recent tickets" · finding a ticket ID
+  before running **[[glpi-followup]]** or **[[glpi-solve]]**.
+
+## Command
+
+Wraps the existing tooling:
+
+```bash
+GLPI=~/.config/mosaic/tools/glpi
+
+# Most recent tickets (default 50, newest first)
+"$GLPI/ticket-list.sh"
+
+# Filter by status: new | processing | pending | solved | closed
+"$GLPI/ticket-list.sh" -s pending
+
+# JSON output (for parsing / piping to jq) and a custom limit
+"$GLPI/ticket-list.sh" -s processing -f json -l 20
+```
+
+Status IDs: 1 New · 2/3 Processing · 4 Pending · 5 Solved · 6 Closed.
+
+## Details lookup for one ticket
+
+When you have an ID and want the full record:
+
+```bash
+SESSION=$(~/.config/mosaic/tools/glpi/session-init.sh -q)
+source ~/.config/mosaic/tools/_lib/credentials.sh && load_credentials glpi
+curl -sk "${GLPI_URL}/Ticket/<id>?expand_dropdowns=true" \
+  -H "App-Token: $GLPI_APP_TOKEN" -H "Session-Token: $SESSION" \
+  | jq '{id, name, status, date, date_mod}'
+
+# Followups on a ticket
+curl -sk "${GLPI_URL}/Ticket/<id>/ITILFollowup" \
+  -H "App-Token: $GLPI_APP_TOKEN" -H "Session-Token: $SESSION" \
+  | jq '.[] | {date, content}'
+```
+
+(Reading followups via the sub-resource is fine — only _creating_ them requires the
+top-level `/ITILFollowup` endpoint. See **[[glpi-followup]]**.)
+
+## Present to user
+
+Group by status, one line per ticket: `#<id> · <title> · <status> · <last-modified>`.
+Use neutral phrasing — no "OVERDUE"/"URGENT".
+
+## Guardrails
+
+- Read-only. Never echo GLPI tokens.
+- To sync tickets into brain data instead, use `python tools/sync_glpi.py` (not this skill).

skills/glpi-solve/SKILL.md

@@ -0,0 +1,96 @@
+# Skill: glpi-solve — Close Out a GLPI Ticket
+
+> Properly close out a completed GLPI helpdesk ticket. Completing the work is not
+> enough — the ticket **status must be set to "Solved"**, which is what triggers
+> GLPI's config-driven auto-close. Posting a resolution followup documents the work
+> but does **not** change status, so a ticket left at Solved-less status stays open.
+
+## When to use
+
+- Any time work on a GLPI ticket is finished and it should be closed out.
+- After posting a root-cause / resolution writeup as an `/ITILFollowup`.
+- During a cleanup sweep of tickets that are done in reality but still open in GLPI.
+
+## The rule (from an operator, 2026-07-20)
+
+**"Solved" is the correct terminal state to set — not "Closed."** GLPI is configured
+to auto-close Solved tickets after its delay. If you only post a followup and never set
+status, the ticket sits open (this bit us on a real incident where resolution followups
+were posted but status was never advanced, leaving tickets open, which the operator had
+to mark Solved by hand).
+
+Close-out = **followup (optional but preferred) + set status to Solved.**
+
+## GLPI status IDs
+
+| ID    | Status                |                                              |
+| ----- | --------------------- | -------------------------------------------- |
+| 1     | New                   |                                              |
+| 2     | Processing (assigned) |                                              |
+| 3     | Processing (planned)  |                                              |
+| 4     | Pending / Waiting     |                                              |
+| **5** | **Solved**            | ← set this on close-out                      |
+| 6     | Closed                | ← happens automatically; do not set manually |
+
+## Procedure
+
+### 1. Get a session token
+
+```bash
+SESSION=$(~/.config/mosaic/tools/glpi/session-init.sh -q)
+source ~/.config/mosaic/tools/_lib/credentials.sh && load_credentials glpi
+```
+
+### 2. (Preferred) Post the resolution followup
+
+Use the **top-level `/ITILFollowup` endpoint** — the `/Ticket/<id>/ITILFollowup`
+sub-resource returns permission errors even as Super-Admin (known GLPI quirk).
+
+```bash
+TICKET_ID=<id>
+curl -sk -X POST "${GLPI_URL}/ITILFollowup" \
+  -H "App-Token: $GLPI_APP_TOKEN" \
+  -H "Session-Token: $SESSION" \
+  -H "Content-Type: application/json" \
+  -d "{\"input\":{\"itemtype\":\"Ticket\",\"items_id\":${TICKET_ID},\"content\":\"<resolution summary>\"}}"
+```
+
+### 3. Set status to Solved (the step that actually closes it out)
+
+```bash
+curl -sk -X PUT "${GLPI_URL}/Ticket/${TICKET_ID}" \
+  -H "App-Token: $GLPI_APP_TOKEN" \
+  -H "Session-Token: $SESSION" \
+  -H "Content-Type: application/json" \
+  -d "{\"input\":{\"id\":${TICKET_ID},\"status\":5}}"
+```
+
+Expect HTTP 200/201. GLPI will auto-close it later per its config — leave status at 5.
+
+### 4. Verify
+
+```bash
+curl -sk "${GLPI_URL}/Ticket/${TICKET_ID}?expand_dropdowns=true" \
+  -H "App-Token: $GLPI_APP_TOKEN" -H "Session-Token: $SESSION" \
+  | jq '{id, name, status}'
+```
+
+`status` should read `Solved` (or `5`).
+
+## Optional: sweep for done-but-open tickets
+
+List tickets still open (New/Processing/Pending) to spot ones whose work is actually
+finished but were never marked Solved:
+
+```bash
+~/.config/mosaic/tools/glpi/ticket-list.sh -s processing -f table
+~/.config/mosaic/tools/glpi/ticket-list.sh -s pending    -f table
+```
+
+Review each; for any that are genuinely resolved, run steps 2–3.
+
+## Guardrails
+
+- Read-only until you intend to close — confirm the ticket is actually done first.
+- Never echo the GLPI app/user/session tokens.
+- Set **Solved (5)**, never Closed (6) — auto-close owns that transition.

skills/glpi-sweep/SKILL.md

@@ -0,0 +1,62 @@
+# Skill: glpi-sweep — Find Done-But-Open Tickets
+
+> Read-only sweep for tickets that are finished in reality but still sitting open in
+> GLPI (never moved to Solved). Surfaces the exact miss an operator caught on 2026-07-20
+> (a real incident where an affected ticket had resolution followups posted but was left
+> open). For each one that's genuinely done, close it out with **[[glpi-solve]]**.
+
+## When to use
+
+- Periodic hygiene pass (e.g. before a weekly update or month-end).
+- After a burst of ticket work, to catch any you resolved-in-followup but never Solved.
+
+## Why this exists
+
+Posting an `/ITILFollowup` documents work but does **not** change status. Tickets only
+auto-close once set to **Solved (status 5)**. Anything left at New/Processing/Pending
+stays open indefinitely. This sweep finds those.
+
+## Procedure
+
+### 1. List still-open tickets by status
+
+```bash
+GLPI=~/.config/mosaic/tools/glpi
+"$GLPI/ticket-list.sh" -s new        -f table
+"$GLPI/ticket-list.sh" -s processing -f table
+"$GLPI/ticket-list.sh" -s pending    -f table
+```
+
+(GLPI status IDs: 1 New · 2/3 Processing · 4 Pending · 5 Solved · 6 Closed.)
+
+### 2. Triage
+
+For each open ticket, judge whether the underlying work is actually finished — check
+its latest followups and cross-reference brain tasks / recent work. Read-only here;
+change nothing yet.
+
+Reasonable "probably done" signals:
+
+- A resolution/root-cause followup already posted, but status never advanced.
+- The related brain task is `done`, or the fix shipped and was confirmed.
+- Requester confirmed resolution but the ticket was never Solved.
+
+### 3. Present the candidates
+
+List them for review before touching anything — never bulk-solve blindly:
+
+```
+Open tickets that look resolved:
+- #<id> "<title>" — <why it looks done> → glpi-solve?
+```
+
+### 4. Close out the confirmed ones
+
+For each ticket the user (or clear evidence) confirms is done, run **[[glpi-solve]]**
+(optionally **[[glpi-followup]]** first if a closing note is warranted).
+
+## Guardrails
+
+- Read-only until a ticket is confirmed done — do not auto-solve on a guess.
+- Never echo GLPI tokens.
+- Set **Solved (5)**, never Closed (6) — GLPI auto-close owns that transition.