stack/v1/skills/glpi-create/SKILL.md

Skill: glpi-create — Open a New GLPI Ticket

Create a new GLPI helpdesk ticket. Mutates GLPI — confirm the details before running.

When to use

• Logging a new incident or request that should live in the helpdesk queue.

Required information

• title — short subject line.
• content — description of the issue / request.

Optional

• priority — 1=VeryLow, 2=Low, 3=Medium (default), 4=High, 5=VeryHigh, 6=Major.
• type — 1=Incident (default), 2=Request.

Command

Wraps the existing tooling:

~/.config/mosaic/tools/glpi/ticket-create.sh \
  -t "<title>" \
  -c "<content>" \
  [-p <priority>] \
  [-y <type>] \
  [-f json]

Example:

~/.config/mosaic/tools/glpi/ticket-create.sh \
  -t "Paint-area camera install" \
  -c "Ordered 2 cameras for Paint and stock; schedule mounting + NVR config." \
  -p 3 -y 2

After creating

• Note the returned ticket ID — you'll need it for glpi-followup and glpi-solve.
• If it should also be tracked as brain work, add a matching task (see the add-task skill).

Guardrails

• Confirm title/content/priority with the user before creating — a ticket is outward-facing.
• Never echo GLPI tokens.