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docs(glpi-skills): genericize operator-specific content per review
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Hermes Agent
2026-07-20 19:45:50 -05:00
parent 7bc2dfb6c8
commit 880c28b191
2 changed files with 6 additions and 5 deletions
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7
skills/glpi-solve/SKILL.md
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@@ -11,12 +11,13 @@
- After posting a root-cause / resolution writeup as an `/ITILFollowup`. - After posting a root-cause / resolution writeup as an `/ITILFollowup`.
- During a cleanup sweep of tickets that are done in reality but still open in GLPI. - During a cleanup sweep of tickets that are done in reality but still open in GLPI.
## The rule (from Jason, 2026-07-20) ## The rule (from an operator, 2026-07-20)
**"Solved" is the correct terminal state to set — not "Closed."** GLPI is configured **"Solved" is the correct terminal state to set — not "Closed."** GLPI is configured
to auto-close Solved tickets after its delay. If you only post a followup and never set to auto-close Solved tickets after its delay. If you only post a followup and never set
status, the ticket sits open (this bit us on the M2M #2607200002 and Brad tickets, which status, the ticket sits open (this bit us on a real incident where resolution followups
Jason had to mark Solved by hand). were posted but status was never advanced, leaving tickets open, which the operator had
to mark Solved by hand).
Close-out = **followup (optional but preferred) + set status to Solved.** Close-out = **followup (optional but preferred) + set status to Solved.**

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skills/glpi-sweep/SKILL.md
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@@ -1,8 +1,8 @@
# Skill: glpi-sweep — Find Done-But-Open Tickets # Skill: glpi-sweep — Find Done-But-Open Tickets
> Read-only sweep for tickets that are finished in reality but still sitting open in > Read-only sweep for tickets that are finished in reality but still sitting open in
> GLPI (never moved to Solved). Surfaces the exact miss Jason caught on 2026-07-20 > GLPI (never moved to Solved). Surfaces the exact miss an operator caught on 2026-07-20
> (M2M #2607200002 and the Brad ticket had resolution followups posted but were left > (a real incident where an affected ticket had resolution followups posted but was left
> open). For each one that's genuinely done, close it out with **[[glpi-solve]]**. > open). For each one that's genuinely done, close it out with **[[glpi-solve]]**.
## When to use ## When to use